![]() Select your username from the dropdown list and enter the password associated with it.Double click the JumpCloudServiceAccount.app file to run it. ![]() If the device does not have a service account but the admin has a valid secure token, you must:.After logging into a JumpCloud-managed device with a user that has a valid secure token, the JumpCloud Service Account will be created. Log into the device with one of the local administrator accounts on the list to resolve the issue and create the JumpCloud Service Account.Review this list of local administrators identified on the device that have a valid service account.If the device does not have a service account but admins have secure tokens, the View admin list link appears:.Select Needs Attention and select a device. This list only contains devices that were created more than 10 days ago.To resolve a missing or invalid macOS service account: If your system has not yet restarted, it may erroneously show as problematic. See Install and Use the Service Account for MacOS. The service account will be created on the next login after enrollment. If you are seeing this on a recently-enrolled system, a restart will resolve this issue. Resolving a Missing or Invalid MacOS Service Account Recover Devices That Have a User Without a Secure Token.Resolve a Missing or Invalid MacOS Service Account .There are two ways to resolve this situation: Some devices are easily recovered from this state with a local administrator account that has been issued a secure token on the device. If the service account is not repaired on these devices, future users added to the machine will not be able to decrypt the disk successfully during login and the JumpCloud agent will be unable to successfully take over existing accounts. JumpCloud has identified a problem on certain macOS devices where the JumpCloud Service Account is unable to perform necessary tasks related to user management. Secure token is invalid due to an invalid local or disk password.Keep in mind that Apple only allows an organization to register one MDM solution.Ī macOS device might have an Invalid status because of any of these situations: Register JumpCloud as your MDM server of choice with Apple.Remove the macOS system from the MDM policy.In the meantime, we recommend you use one of the following workarounds: We know this is an issue and are working to resolve it. The JumpCloud Service Account generates a very long random password, so when your MDM solution tries to apply a complex password policy, the random password may fail and stop the account from being created. The JumpCloud Service account fails to be created. The system is running macOS system version 10.13 or higher.You register your Apple Mobile Device Management (MDM) server of choice as something other than JumpCloud (some other solution you use alongside JumpCloud).Known Issue: MDM Password Policy Conflict If you’re installing the JumpCloud Mac agent and encounter a failure to create the service account, it may be due to the service account’s restrictions. It doesn’t have a valid home directory.It doesn’t have an accessible password.The service account provides security-level services to other JumpCloud managed user accounts and has the following restrictions: Rotate the FileVault Recovery Key when using the JumpCloud macOS FileVault 2 Policy.Provide new users with SecureTokens to authorize FileVault access.When you install the JumpCloud agent on a macOS system, it silently creates this system account to: JumpCloud uses a service account on macOS systems to let users unlock FileVault encryption.
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